FAQ

Frequently asked questions about dirtypretty artwear

This is the place to find answers about the jewelry, our retailers, raw materials, and care instructions. Please click on the question box to reveal the answers.

Visit our contact page if you have questions that are not covered here!

Please visit our Shop here on dirtyprettyartwear.com/shop, or visit our Etsy store where we carry the full line found here and other goodies that are only found on Etsy.

Yes. We stand behind the quality of our work and strive to provide you with artwear that will last a lifetime, given proper care and storage.

If you have an item that needs repair, modification or refinishing please contact us with your request. We are happy to repair or replace it.  If the issue is due to a manufacturer’s defect, there is no charge for the repair.  If the problem is due to wear and tear, improper storage or care, etc. there will be a small charge for materials and labor.

Please review our full Terms and conditions here.

Returns/Exchanges
If you are not completely satisfied with your purchase we are happy to exchange it for another item or issue a store credit. We do not offer returns or refunds.

Please contact dirtypretty artwear for return authorization by email. Customer is responsible for all shipping costs including return of initial purchase and shipping of the new order.

If you receive damaged merchandise you may request a return for refund or exchange within 30 days of the arrival of the order.  Contact dirtypretty artwear for return authorization by email. Customer will be credited the cost of return shipping and new order shipping when the return request is due to receipt of damaged merchandise.

Your return package must be postmarked within 5 business days after receiving your return authorization. A copy of your original invoice must be included with your returned item.  dirtypretty artwear reserves the right to refuse items that are returned without authorization.

All our items are handmade and there will be slight differences in product appearances due to the inherent qualities of handmade merchandise. The buyer accepts this inherent variability when the order is placed. It will not be considered a fault and therefore no credit will be issued. We strive to create merchandise that is as close to identical as possible. The true beauty of being handmade includes these subtle and sublime variations.

All sales are final on sale, discounted or custom made items – no returns or exchanges.

Visit the care and feeding page to learn more about steel – iron jewelry care.

Visit the care and feeding page to learn more about sterling silver jewelry care.

Visit the care and feeding page to learn more about gold jewelry care.

Suggestions?

We strive to be responsive to our customers’ needs, and work hard to provide a website and products that get you what you need.  If you have comments on the website, product offerings or just want to say hello, please use our handy Contact page.  We will get back to you within 1-2 business days. Thank you!

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members also enjoy the following benefits:
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2. Gain early access to public sales.
3. Get first dibs on limited edition items.
4. Surprises we can't even think of yet!
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Join the Club!
Sign up today and receive free shipping on your first order!
Members also enjoy the following benefits:
1. Be the first to know about exclusive sales and new designs.  
2. Gain early access to public sales.
3. Get first dibs on limited edition items.
4. Surprises we can't even think of yet!
Sign Me Up!
We respect your private information and promise to never sell or spam your email address.
You can unsubscribe at anytime. 
Privacy Policy
Join the Club!
Sign up today and receive free shipping on your first order!
Members also enjoy the following benefits:
1. Be the first to know about exclusive sales and new designs.  
2. Gain early access to public sales.
3. Get first dibs on limited edition items.
4. Surprises we can't even think of yet!
Sign Me Up!
We respect your private information and promise to never sell or spam your email address.
You can unsubscribe at anytime. 
Privacy Policy

Subscribe!
Sign up today and receive free shipping on your first order!

members also enjoy the following benefits:
1. Be the first to know about exclusive sales and new designs.  
2. Gain early access to public sales.
3. Get first dibs on limited edition items.
4. Surprises we can't even think of yet!
subscribe today!
Sign Me Up!